EMT Practice Test

1. Question Content...

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Question1: SIMULATION
Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her configuration information. Additionally, Ann knows that her neighbors have wireless networks and wants to ensure that her network does not interfered with the other networks. Ann has provided you with the following information.
Wireless Name: Library
New Router Password: Secure$1
Instructions: Select the Public Library in the diagram to configure the wireless network. Once the wireless network tabs are configured, select the save button. When you have completed simulation, please select the Done button to submit.

Question2: A user wants to connect a laptop to the office LAN, charge the battery, and have a dual screen setup.
Which of the following would BEST solve this user's requirements?

Question3: DRAG DROP
You would like to build a PC for storage redundancy. Select the appropriate IDE drives and build the PC for MAXIMUM performance, while using the MINIMUM amount of drives.
Instructions: Drives can be reused, but bays are only used once. Select the done button to submit your response.
Select and Place:

Question4: Which of the following devices uses MAC tables to allow multiple computers to access a single network connection?

Question5: Which of the following channels should a technician choose when installing multiple wireless access points for a small office home office (SOHO) network to provide the MINIMAL interference?

Question6: A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation?

Question7: The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).

Question8: Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed?

Question9: A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem?

Question10: A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service. Which of the following is missing from the customer's smartphone?

Question11: A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?

Question12: A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue?

Question13: ESD mats are useful for protecting against which of the following hazards?

Question14: A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following format specifications should the customer use?

Question15: When installing a floppy drive data cable, it is important for a technician to ensure which of the following?
(Select TWO).

Question16: A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue?

Question17: A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?

Question18: A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID levels should be used?

Question19: When referring to laser printing, which of the following describes the development process?

Question20: Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?

Question21: Which of the following devices requires 3.3V of power from the motherboard?

Question22: A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation?

Question23: A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?

Question24: Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe's requirements?

Question25: A technician works for a company that has virtual servers and virtual desktops. The company hires a user who only needs to access the virtual desktops. Which of the following is the MOST cost-effective workstation to purchase?

Question26: DRAG DROP
Drag and drop the following speeds to the appropriate wireless standard. Tokens may be used more than once.
Select and Place:

Question27: A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling?

Question28: A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive?

Question29: A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue?

Question30: Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?

Question31: Which of the following supports a MAXIMUM frequency of 100MHz?

Question32: A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?

Question33: A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?

Question34: Which of the following cable types designates that it can safely be run through a drop ceiling?

Question35: Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?

Question36: A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the following is the simplest solution to restore network connectivity?

Question37: Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?

Question38: A client's computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?

Question39: Which of the following translates digital signals into analog for transmission over phone lines?

Question40: A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?

Question41: A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?

Question42: A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again?

Question43: A technician finds an external hard drive with the markings "IEEE 1394" on it. Which of the following cable types would be needed to view the contents of this drive?

Question44: Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes?

Question45: A technician is asked to install Microsoft office directly on a customer's computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?

Question46: A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?

Question47: Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?

Question48: A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do?

Question49: Which of the following network cable types has the longest range?

Question50: A user reports the inability to access a company server using the FTP protocol. A technician finds other ports to the server seem to work normally. The technician has determined the problem is an incorrectly configured software firewall on the user's machine. Which of the following is MOST likely the cause?

Question51: A user notices the printer that is used for printing global shipper's labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?

Question52: A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is received. Which of the following actions should the technician take to get the PC to operate?

Question53: A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop?

Question54: DRAG DROP
Drag and drop the following encryption standards to the appropriate wireless standard. Tokens may be used more than once and all placeholders must be filled.
Select and Place:

Question55: A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST likely cause?

Question56: Which of the following components of a motherboard is responsible for communications between CPU and RAM?

Question57: A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk.
Which of the following should a technician recommend?

Question58: A technician is tasked with finding and labeling where a network connection terminates in a patch panel.
Which of the following tools would be BEST for the technician to use?

Question59: A computer technician wants to boot up a computer using a USB flash drive. After inserting the USB drive and powering on the computer, it does not boot to the flash drive and instead boots to the OS on the hard drive. Which of the following is MOST likely the cause?

Question60: There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use?

Question61: The loud clicking noise coming from a faulty hard drive is MOST likely created by:

Question62: A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend?

Question63: A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need?

Question64: Which of the following has color codes that match on both ends (e.g. orange-white, orange, green- white, blue, blue-white, green, brown-white, brown)?

Question65: Which of the following would MOST likely be found on a docking station versus a port replicator?

Question66: A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?

Question67: A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose?

Question68: Which of the following types of connectors can use a maximum of 8 strands of wires?

Question69: By default, which of the following ports is used for SMTP?

Question70: A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Ann reports that this started after she installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the following is MOST likely the issue?

Question71: A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?

Question72: Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps?

Question73: A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?

Question74: A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?

Question75: A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario?

Question76: DRAG DROP
Drag and drop the IP address next to the appropriate description.
Select and Place:

Question77: Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device?

Question78: Which of the following is a public IP address?

Question79: A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The telephone line connected to the expansion card is MOST likely which of the following cable types?

Question80: A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements?

Question81: A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation?

Question82: Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO).

Question83: Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses
2.4GHz frequency?

Question84: A technician receives a call that a client's PC is not booting after a recent test of the building's back-up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system's fans begin running much louder and faster. Which of the following is the MOST likely issue?

Question85: When a technician suspects prohibited activity on an organization's network or computers, which of the following is the FIRST step they should take?

Question86: DRAG DROP
Place the appropriate token next to each graphic.
Select and Place:

Question87: Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?

Question88: A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed?

Question89: Which of the following is the maximum throughput of a USB 3.0 connection?

Question90: The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?

Question91: A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation?

Question92: Multicast addresses fall in which of the following classful address ranges?

Question93: Which of the following wireless standards operates at 5GHz? (Select TWO).

Question94: A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message "Operating system not found". Which of the following is the FIRST thing the technician should inspect?

Question95: Which of the following connectors provides the capability to pass both analog and digital signals?

Question96: A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue?

Question97: Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?

Question98: A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB?

Question99: A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT?

Question100: A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?

Question101: A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?

Question102: Which of the following helps law enforcement show accountability for evidence as it was gathered?

Question103: A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?

Question104: The contrast ratio for an LCD monitor is BEST defined as the ratio between:

Question105: Which of the following allows for audio and video connections using a single cable?

Question106: A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?

Question107: Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions?

Question108: Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints?

Question109: A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?

Question110: A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access?

Question111: Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation?

Question112: A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop?

Question113: DRAG DROP
A customer has requested two custom PCs, one for his family room and one for his home office. The family room PC will be used by all the family members and should be able to play high definition movies and show family pictures. The office PC is used for the customer's architectural design business and should be able to handle the intensive design work and multitasking the customer performs. The office PC must be configured with more power efficient computing than the family room PC.
Instructions: Use the tabs at the top to switch between the PCs. Objects should be placed on the appropriate slot/display areas and can only be used once. All slot/display areas should be filled. Once the simulation is complete select the done button to submit.
Build PCs for the Family Room and Home Office
Select and Place:

Question114: Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy?

Question115: Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW?

Question116: Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?

Question117: Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement?

Question118: Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software?

Question119: When a technician is planning to replace a laptop hard drive, the technician will need to:

Question120: Which of the following is a type of fiber connector?

Question121: A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?

Question122: A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?

Question123: Which of the following ports is used when accessing a website with SSL encryption?

Question124: Which of the following types of media connectors carries digital video as well as audio?

Question125: Which of the following processing types allows two instructions to be received and processed nanoseconds apart?

Question126: Which of the following is an advantage of using DHCP for network addressing?

Question127: Android smartphones are typically different from other smartphone devices in that:

Question128: A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed?

Question129: Which of the following Internet connection types has the HIGHEST latency?

Question130: A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies?

Question131: A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?

Question132: Which of the following components is responsible for converting light into digital information?

Question133: A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?

Question134: Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting any network connectivity. He tests the network cable between the PC and the network jack and confirms it is good. Joe goes to the network closet and finds several network cables not connected to the switch. Which of the following tools would Joe use to determine which cable goes back to the correct network jack?

Question135: A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue?

Question136: The device that allows two different networks to communicate with one another is:

Question137: A user with a USB printer would like to print from more than one computer. Which of the following features should be used?

Question138: A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used?

Question139: A user has downloaded an image file and needs to install an application from the image. When trying to execute or open the file, an error is displayed. Which of the following should the user perform?

Question140: A laptop logon screen can barely be seen, despite adjusting the display's brightness setting. Which of the following display components is defective?

Question141: A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client?

Question142: A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the technician solve the issue for the user?

Question143: Modern laptop screens are much brighter because of advances in which of the following technologies?

Question144: A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?

Question145: A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?

Question146: A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?

Question147: A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task?

Question148: Which of the following cable types should always be used through life safety areas?

Question149: A machine receives an IP address starting with 169.254.x.x when which of the following occurs?

Question150: Which of the following laser printer components will flip the paper to allow for printing on both sides?

Question151: A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?

Question152: A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this?

Question153: A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?

Question154: Which of the following Internet connection types is a digital form that runs over standard telephone wiring?

Question155: A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access?

Question156: A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack?

Question157: RAID 5 requires a minimum of how many hard drives?

Question158: A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access?

Question159: A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT?

Question160: Which of the following standards is an expansion card slot used only for graphics?

Question161: Which of the following cable types delivers a signal over a single pin connector?

Question162: DRAG DROP
Place the appropriate token next to each graphic.
Select and Place:

Question163: A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports?

Question164: A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?

Question165: A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?

Question166: An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self-diagnostic pages successfully.
Which of the following is the MOST likely cause of the problem?

Question167: A customer wants to connect a laptop to a mobile device's Internet for use in situations where there is no Internet connectivity. Which of the following technologies would the technician recommend to the customer?

Question168: A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer?

Question169: A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors after running multiple applications. Which of the following is the MOST likely cause?

Question170: A customer states that when booting up the workstation, there is a message that says "no operating system detected"; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?

Question171: A home user's PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?

Question172: A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?

Question173: A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?

Question174: A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?

Question175: A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?

Question176: A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media.
Which of the following optional add-ons will provide this functionality?

Question177: A user's iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem?

Question178: A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO).

Question179: A technician has been tasked with setting up email on a user's phone. The user also wants the email to remain on the server. Which of the following ports would be BEST for setting up the phone?

Question180: Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them?

Question181: Wearable fitness tracking devices use which of the following technologies to determine user activity levels?

Question182: A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information?

Question183: Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?

Question184: DRAG DROP
Drag and drop each component onto the labeled areas to label the parts of the motherboard.
Select and Place:

Question185: A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:

Question186: A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause?

Question187: The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this cable?

Question188: A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices?

Question189: A common method of accessing computers remotely that uses port 23 is known as?

Question190: DRAG DROP
Drag the components from the list and place them in correct devices.
Select and Place:

Question191: Which of the following devices uses both light and a lens to facilitate data warehousing?

Question192: Which of the following is used to provide secure file storage to network users only?

Question193: A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?

Question194: A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade?

Question195: A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?

Question196: Which of the following would BEST describe the capabilities of a 64-bit operating system?

Question197: A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer?

Question198: Which of the following technologies is the MOST secure form of wireless encryption?

Question199: A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

Question200: A user wants to implement a wireless router that will have the fastest data speeds and operate over the
5GHz frequency. Which of the following standards should the user select?

Question201: A technician is setting up a printer in a training room. The trainer needs to be able to print multiple copies of the training documentation for the classes. Which of the following should the technician configure on the printer to facilitate this?

Question202: A technician has been asked to share a laser printer amongst the users in an HR workgroup.
The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used?

Question203: A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system's BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure?

Question204: After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive's laptop. The projector shows a message that reads "No video signal". Which of the following is the FIRST thing that the technician should do?

Question205: A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment.
Which of the following MUST the technician know in order to add the printer to the environment?

Question206: A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement?

Question207: Which of the following wireless technologies is LEAST likely to be intercepted by a third party?

Question208: Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?